VoIP (Voice over Internet Protocol) is a phone system that works over the internet instead of traditional phone lines. So when you make a call, your voice is turned into a digital signal and sent online, so you can talk exactly the same as via the traditional systems. The technology just takes a different route in the background.

For businesses, it means you can run your entire phone system through your broadband connection, use desk phones or mobiles, add new numbers easily, and take calls from anywhere.It’s usually cheaper, more flexible, and much easier to manage than old-style phone lines.